AI operations / Workflows

Workflows

Design repetitive scenarios on a canvas and the AI runs them according to your conditions.

Canvas basics

In AI > Workflows, connect a trigger (customer intent) → conditional branch → action nodes. Place nodes by dragging and link them with lines.

Key nodes

Conditional branch — splits the flow based on answer values or order status.
Order select — lets the customer choose the target order from their order list.
Actions — track shipping, change address, file a refund, assign a tag, create a task.
Route to an agent — hands off to your team the moment a human is needed.

Templates

Start from the refund/shipping templates for Cafe24 and WooCommerce, then adjust them to your policies.

Informational questions ("Until when can I get a refund?") are handled by knowledge answers, while action requests ("Please refund this") are handled by workflows. Once activated, they apply to live chats immediately.

Have more questions?

For SDK integration, see the Developer docs. For anything else, email hello@lillo.cx or use Contact in the console.