Workspace / Analytics

Analytics

Review conversation, AI, and customer metrics by period.

Analytics dashboard

Overview — new conversations, new customers, AI-only resolution rate, and daily trends.
Conversation analytics — time-of-day distribution, handling breakdown, top tags.
Agent performance — owned and participated conversations and messages sent.
Customer analytics — member/guest and new/returning composition, devices and countries.

Switch the period between 7 / 30 / 90 days; changes versus the previous period are shown.

In AI > Performance report, you can view the AI metrics on their own.

Have more questions?

For SDK integration, see the Developer docs. For anything else, email hello@lillo.cx or use Contact in the console.