Getting started  /  Getting started with Lillo

Getting started with Lillo

Lillo is an AI customer support console that adds a support button to your website and lets the AI agent LIA respond to customer inquiries. This guide walks you through the entire flow, from sign-up to your first AI response.

The full flow at a glance

• 1. Create an account and set up a workspace.
• 2. Install the support button on your website.
• 3. Train it on your FAQs and policy documents.
• 4. The AI agent LIA starts responding to customer inquiries.

Creating a workspace

When you sign up at the console (https://console.lillo.cx) with an email or Google account, you create your first workspace. The workspace type (e-commerce / SaaS / internal help desk, etc.) changes the AI's default response domain and greeting, so choose the type that fits your business.

• You can join multiple workspaces with a single account.
• Switch workspaces from the profile menu at the bottom left.
• You can change the type anytime in Settings > General.

Next steps

Move on to installing the button and add the support widget to your site. Five minutes is all it takes.