The same great support,
wherever customers are
From your site and app widget to messaging channels—wherever a conversation starts, one LIA answers by the same standards.
Different channels,
one context
Conversations from your web widget, app, Instagram, and email all flow into the same Inbox and the same LIA. When customers switch channels, past conversations and order context stay with them.
Web & app widget
- Sizing question
- Store product page
Messaging
- Shipping question
- KakaoTalk · Instagram
- Exchange request
- Pickup schedule
One Inbox
Conversations from every channel are sorted into the same list with the same rules.
One LIA
Instead of a different bot per channel, it answers with the same knowledge and standards.
Context that carries over
Switch channels and the customer, order, and past conversation carry right over.
A chat window
that feels like your brand
Designed to look like part of your brand, so it never clashes with your store's design.
Add the same chat window to your website and mobile app.
Match the button color, greeting, and suggested questions to your brand voice.
Put common questions on the first screen so customers find answers before they type.
What works behind the channels
The Inbox gathers conversations, LIA answers, and commerce integration recognizes the customer.
LIA support agent
AI that owns every conversation, start to finish
Learn more
Commerce integration
Data that brings order context into every answer
Learn more