From AI that answers
to AI that resolves

Order tracking, address changes, exchange and refund requests—LIA works directly with your store data to handle customer requests on the spot.

Get started Try it

Exchange request · Order #1658

● In progress

14:02
Customer asks for a size exchange
Chat widget
Chat
14:02
Policy & order status checked
3 days since delivery · Exchangeable
Knowledge
14:03
Exchange filed
Pickup schedule sent
Order
14:03
Conversation auto-closed
Tag: Exchange request
Inbox

Support that doesn't stop at words

Most commerce questions are really requests to change or file something. LIA doesn't stop at explaining—it gets it done.

No asking for order numbers—LIA looks up the customer's order and shipping stage and answers right away.
If the order hasn't shipped, it updates the address or options on the spot and confirms the result.
It checks your exchange and refund policy, files eligible requests, and explains the next steps.

Where requests
turn into results

LIA spots the request in the conversation, checks it against your policy, carries it out in your store, and tells the customer the result—all within a single conversation.

Detect request

Address change request
Order #2041

Check policy

Not shipped · Can change
No extra cost

Execute & notify

Address updated
Customer notified

Done

Recognizes requests
It picks out change, cancel, and filing requests in natural conversation.
Acts only within policy
Requests that don't qualify aren't executed—they're logged by your rules.
Reports back
It shares the result and next steps right in the same conversation.

LIA Actions

Shipment tracking
All orders
Change address
Unshipped orders only
Exchange & refund requests
When policy is met
Order cancellation
Unpaid orders only

Your team decides
what it can do

Turn actions on or off
Allow just order tracking, or hand off changes and requests too—you choose action by action.
Conditions & limits
Set conditions like order status, amount, and time window, and it acts only within them.
Every action logged
When, on which order, and what was done—it's all kept in the conversation history.