LIA AI agent
Inquiries don't pile up—
they get resolved right away
LIA handles the first response, combining the knowledge your team registers with conversation context and order history. Only inquiries that need a human reach your agents.
From simple questions to order lookups, leave the repetitive replies to LIA.
Your team can focus only on the conversations that need a person.
See it yourself
This is the actual LIA on this very page
The first screen customers see, with FAQs
A real LIA answer, captured as-is with no staging
The widget opens at bottom right — this site's LIA answers instantly.
What's included
Instant auto-response
24/7 first response from your registered knowledge
Context & orders
Answers that read the conversation flow and order history
Knowledge-based answers
Answers grounded in your registered docs and FAQs
Agent handoff
Unresolved inquiries are handed off with the full conversation
Business-hours sync
Set auto-response, intake, or block by time slot
Getting started
The first reply is always instant
The moment a customer sends a message, the response begins. No queue, no empty screen with a canned "we'll get to you shortly." Repetitive questions like exchange and refund policies are already resolved before an agent ever opens them.
Answers grounded in your team's docs
Answers are grounded in the documents and FAQs your team registers under Data Training. Instead of making up something plausible, LIA states your team's policies exactly—and the more knowledge you add, the wider the range it can answer.
It checks order history before answering
Turn on commerce integration and LIA looks up the current customer's actual orders and shipping status, reflecting them in its answers. The most common question—"When will my order arrive?"—is settled on the spot, without asking for an order number. The same order details also appear in the right-hand panel on the agent's screen.
Inquiries needing review go to a person
Inquiries that need a human are handed off to an agent naturally. The entire conversation stays in the inbox, so customers never have to explain from scratch and agents never lose the context. Conversations that finish automatically and those a person takes over are managed together on one screen.
It works around your business hours
Set business hours and holidays by day of the week, then choose what happens after hours: respond automatically, only take intake, or accept no new conversations. Keep your team's way of working and simply fill the empty hours. An inquiry that arrives at dawn won't be a backlog waiting in the morning.
Enough explaining.
The fastest way is to try it yourself
Setup takes just five minutes — hand your first conversation to LIA today.